Thank you for shopping with us! We want you to be completely satisfied with your purchase. If for any reason you are not happy with your skin care products, please review our return policy below.
1. Return Eligibility
We accept returns for skin care products under the following conditions:
- The product is in its original, unopened, and unused condition.
- The return request is made within 30 days from the date of purchase.
- The product is returned in its original packaging, including any seals and tags (if applicable).
We cannot accept returns for products that have been opened, used, or damaged after delivery, except in cases of defective products or errors made by us.
2. Defective or Damaged Products
If you receive a defective or damaged product, please contact us immediately with a photo of the issue. We will offer a full refund or send a replacement at no additional cost to you. We may require you to return the defective item before processing your refund or replacement.
3. Return Process
To initiate a return:
- Contact our customer service team via email or phone with your order number and reason for the return.
- If your return request is approved, you will be provided with instructions for returning the item.
- You are responsible for the cost of return shipping, unless the product is defective or we made an error with your order.
- Please securely pack the item in its original packaging to ensure safe return.
4. Refunds
Once your return is received and inspected, we will process your refund within 7–10 business days. The refund will be credited to the original payment method used during the purchase. Please note that shipping costs are non-refundable, and you will be responsible for any return shipping fees unless otherwise specified.
5. Exchanges
We do not offer direct exchanges. If you would like to exchange an item for a different product, please return the original product and place a new order for the desired item.
6. Sale or Discounted Items
Sale or discounted items are eligible for return only if the product is defective or damaged upon receipt. Otherwise, these items are non-refundable.
7. International Returns
For international orders, you will be responsible for any return shipping fees, duties, and taxes incurred during the return process. Please contact us for specific instructions regarding international returns.
8. Contact Us
If you have any questions or concerns about our return policy or would like to initiate a return, please contact our customer service team at:
- Email: [email protected]
- Phone: 995.283.9895
We are committed to providing the best possible customer experience and will do our best to resolve any issues promptly.